Category Archives: Career & Education

Squeezed

Dear Jewish Fairy Godmother:

I supervise a young woman whose life has been turned upside down in
the past six months. Her supposedly loving husband cheated on her,
and walked away from their two children. Her life has been hell but
she has also changed from a smart, reliable, assistant into a flaky, late
for every deadline, staff member whom I’m afraid to rely on. The
company is a very fast-paced environment, and employees are
measured by their billable productivity as well as their ability to do
marketing. She’s loused up several bids and also declined
opportunities to work for other supervisors when they’ve needed help
in a jam. They’ve come to me saying it’s my responsibility to get her
on track, and that if I cannot, her job may be in jeopardy. Now I have
to change from a listening ear and comforting shoulder into a hard-
nosed boss. Is there a graceful way to do it?

Squeezed

 
Dear Squeezed:

It’s always hard to shift gears when you’ve been a source of comfort
and support. The hard part is knowing when your role has changed
from friend to enabler. She’s lucky to have someone she trusts in
apposition of authority. You can only hope that gives your word added
measure rather than weakening them.

 
First thing, get past the immediate deadlines. If you cannot rely on
her, pull some all nighters, or call in other staff. Then sit her down, in
your office, door closed, and tell her, This is not a friend, peer, comfort
talk. This is your boss telling you things you won’t want to hear, but
better from me than from my bosses. The bottom line is that your
work has become unreliable. We’re all sympathetic with your life
struggles. None of us would want to go through them. But the firm
cannot depend on a weak employee. So here’s my recommendation:

 

Take a temporary leave of absence to get your life back together. And
enroll in an EAP (employee assistance program) that’s mandatory as a
precursor to developing an action plan for employees whose work
needs remediation. Everyone here wants you to succeed. But we need
to turn this around fast or you’re on the road to looking for a different
job. I know that’s hard to hear. It’s hard to say. But I value you and
want to see you make it. I’ll do what I can to keep you off deadlines.
But that’s hard and can’t last forever. Please help me help you. Then
you’ll see if she’s strong enough to pull it together. If not, she may
have to use her time between jobs to reorganize her life. Sad but
maybe necessary.

The Assistant (No More?)

Dear Jewish Fairy Godmother:

For years I worked for an executive who was very high-powered and
driven. Over time he began to lose his ability to do his job well and
eventually sold the company to younger folks. Five years later they
have paid him off and bought him out and essentially retired him. But
because he doesn’t know how to do nothing he has come up with a
plan that he started out calling “middle class services,” a name I have
convinced him to abandon. His theory is that double-working
households need cheap labor to do all the errands and chores that
they don’t have time for during the week, so they can have some
quality time together. Great theory. But he wants to set up a college
dropout into business to provide the kind of services the kid provides
him to others. That means going head to head with established
concierge and care companies, of which I found several with excellent
reputations and lower prices than he is proposing, all in a two-minute
google search.

He wants me involved as the lemon-sucker and offering to pay for
my time. I think the kid is just nodding yes to the guy who pays him
now, and is too lazy to build a business upon. I don’t mind consulting,
but I do mind batting my head against a wall knowing it is going to
get bloody and bruised.

The Assistant (No More?)

 
Dear Assistant:

You can earn your keep as you did in the past: by being a truth-telling,
lemon-sucking consultant. Before anyone starts a business they need
several important thing. In rough order: an idea for a product or
service that people want; an idea that’s not already being sold by so
many people or so cheaply that there’s not room for more
competitors; enough capital to get the process going and to outlast the
start-up period; intelligent committed staff who are willing to work
extra hard without a guarantee of success; and sufficient
communication, bonding, and common vision among owners and
employees that the folks on the ground can tell the folks upstairs what
needs to change, and the folks with the money can decide how much
they want to commit.

 
In this case, either you or the proposed employee can research the
market and suss out who is already providing those services. The
would-be entrepreneur may falter at your news. If not, he should take
a couple pages out of the multi-level- marketing playbook. That means
identifying all possible people he could approach or the erstwhile
employee could approach in his name to say, Hi, so-and- so has been
employing me to so x, y, and z and thought you might want a personal
assistant too. If he can connect with enough folks who will pay for his
time to fill up the FTE he is willing to work, you’ll quickly be able to see
if he is cut out for marketing and working. But if he’s just looking for a
middle management paycheck, it’s a great time to learn that you don’t
get to the middle till you start at the bottom.

Stretched Thin

Dear Jewish Fairy Godmother:

Help me out of a pickle. When I worked, which is until I retired a year
ago, I was the contracts manager for a small company. I worked
primarily with two people: the president (who is now a consultant to
the same company) and with a man who was like my twin brother. We
saved each other’s lives emotionally more often than I can count when
working with the president got rough. I just walked into two vmails:
one from former coworker who’s managing a contract with my ex-
boss, and one from the ex-boss. They disagree about how much
money he should get on a project and what he should do. Each is
calling on me for help but nobody’s paying me yet for my insight and
advice. My sympathies are with my co-worker, but there’s a lot of
complicated history, and my ex-boss hinted he would pay me to be his
negotiator. What should I do?

Stretched Thin

 
Dear Stretched Thin:

You have a variety of choices about how to respond to each. The
simplest is to politely return both phone calls and say, You know I’m
really enjoying being retired. You two are going to have to learn how
to talk to one another without me. Say what needs to be said, and
keep talking until you agree. Option two is to decide whom you
genuinely like better, and if you can afford to let go of the relationship
with the other. That changes what you say on the calls. If you have
any interest in working for your ex-boss again tell him you’re happy to
serve as his contracting agent but here’s your fee. Make it high
enough to compensate for hazard pay. If you prefer to help your friend
and say the hell with the money, then tell your ex-boss No thanks, and
tell your friend your opinion on how to manage the work and the ex-
boss.

 

Even if you help solve this contest, everyone needs to recognize this is
a one-time pass, and that in the future you will politely decline to be in
the middle of any such dramas. Your simplest answer both of them is
really this: You know working together was great but retirement is
even better. I’m sure you can work this out. Your voicemails reminded
me how much I prefer my watercolor class. Good luck!!

Off Duty Please

Dear Jewish Fairy Godmother:

Can you help me design a “staycation?” My husband has had a raft of
medical problems. Sadly they include orthopedic problems, which
means that our normal hobbies of hiking and mushroom picking are
completely off the table. I’m a teacher and have a few weekends left
and then a long summer. I’m not expecting a two-week period at
home where I have no responsibilities, but I would like to design a
plan where I can get several days in a row to indulge my desire to
write. I have an idea for a children’s book, actually a series of them,
and a good friend who is an artist who can collaborate. My husband is
retired, not to mention grumpy from months of medical aggravation.
So he is lonely and looking for company. I don’t want to be unfriendly,
but I’m stressed by his condition also, and need my summer to
recharge.

Off Duty Please

 
Dear Off Duty:

You need to balance out the mix of responsibility with creativity.
Anyone who works at home will confirm that simply walking into the
kitchen to get a cup of coffee can trigger many hours of
procrastination and distraction, especially if one’s creative work isn’t
flowing. So you will need to set clear boundaries about when you do
what, and get an agreement from your husband to help you reinforce
them, and to keep out of your way in your creative time zones.

 

You don’t want him to think that your time together is all about work.
Getting him engaged in household maintenance before you get your
creative staycations is a deal he will have to agree to. Put a carrot in
the stick and make plans for a big date at the end of each one. For
example, Monday and Tuesday are together days doing home care.
Wednesday, Thursday and Friday until 3:00 is your creativity zone.
Then weekend is playtime together. Part of your prep is to have your
“creativity bag” ready to go: a tote with a dedicated set of materials
including laptop, clipboard, drawing paper, dictation device, whatever
you need all packed and ready to grab. Then on Wednesday morning,
head out to a coffee shop and set up for creativity. In the house, have
a special flag or sign that says, “The Writer is Out” which hubby should
agree to respect, house fires or broken legs notwithstanding.

Shell Shocked

Dear Jewish Fairy Godmother:

I worked with an abusive boss for 26 years. I am finally free of
working directly with him, but we’re both employed by the same
company. People who do still work with him come to me to vent, and it
causes all the same responses it did when I suffered more directly.
Just thinking about him causes an anxiety spike. It’s a physical
reaction in my body: twisting in my gut, racing pulse, shallow
breathing. All the classic fight or flight responses. I’m not even
discussing my mood, which plummets. My wife encouraged me to
unplug from him, but I cannot afford to quit, and at 58 am unlikely to
find a job as good as this one. What’re some things I can do, other
than avoiding him and conversations that include his name? It’s a form
of PTSD I am eager to finish healing.

Shell Shocked

 
Dear Shell Shocked:

What you are describing is indeed a form of PTSD. Also classic
Pavlovian conditioning. You need to switch off your responses to the
stimulus. Avoiding direct contact with his person and conversations
about him and his abusiveness is a great start. But better is to
cultivate relaxation responses, because you’re still in an orbit that
includes many old cues.

 

Start by identifying a code word for yourself that is your new
command to set the process in motion. Make it something silly and
unrelated to work: tofu, bozo, or papaya. The minute you start to feel
yourself respond in old ways, say the word and start imaging yourself
getting up from a chair at a table where he is sitting, walking out of
the room, and closing the door behind you. If you still hear his voice in
your head, image turning down the volume dial on a radio until it
fades to silence. See yourself walking into the sunlight and going to
meet your wife at your favorite restaurant at a vacation resort. See
yourself sitting at a table with her, looking at an incredible view, with a
plate of tasty tidbits and flight of beer or wine. If thoughts of him
reappear, start over: say your cue; close the door; turn down the
sound; and have another slosh of anesthetic. Do this often enough and
he will fade into your past.

 

PS if you start to develop a drinking problem, change the imagery and get
a therapist.

Starting Over

Dear Jewish Fairy Godmother:

A month ago I applied for my dream job but I have heard zero. I am
adult who went back to college in my 30s and just finished my degree.
Even though I am not the typical hire, I think all my earlier work in
construction proves I am a great employee, not afraid of messes or
hard work. Now I have business degree to go along with hands-on
skill. How can I sell myself as worth at least as much as a 21-year old?

Starting Over

 
Dear Starting Over:

Check to posting agency to see what the status of the job is. If it is not
yet noted as “filled” you can call Human Resources and ask what the
status and timeline is for filling it. If you get a friendly sounding
person, say you applied and want to know if you are still among those
being considered. Stay casual and optimistic, even if you are told you
are not among those still in the running.

 
If/when you get a rejection, call and ask for an informational interview
with the HR manager. Explain you want to introduce yourself, and to
find out how to best present your skills. Use your mess/hard work line
when you are in the meeting. Dress professionally and be very clear
that you are an asset exactly because you have rebuilt yourself
professionally, and that you will bring particular skills of teamwork and
perspective to any job they’d hire you for. This doesn’t ensure you an
interview the next time. But it does guarantee they’ll remember you,
and perhaps pass you onto the specific department to meet.

PC Too

Dear Jewish Fairy Godmother:

I work in a school in a poor rural district. Most of the teachers are
kind, caring, and dedicated professionals. The few that are not are
given a very wide berth by the rest of us, so it is very uncommon to
hear racial slurs or other forms of insensitivity. A colleague just placed
a problem in my lap involving two friends. One, A, my friend who
works in a different classroom reported that the other, B (one of my
best friends), said something close to the N-word and that she was
horrified and wanted to report her. A said that B said it in a joking,
almost friendly context, referring to her weekend as “I’m going to go
out in my yard and work like a field hand.” A is from South Africa of
mixed race and very sensitive. B has never, ever, ever exhibited any
racist tendencies. If anything she’s among most politically correct
people I know. But A was legitimately shocked and wants to make an
object lesson of B as a warning for the real racists. If she succeeds in
getting something put in B’s permanent file, B might never work again.
I think it was a very unfortunate slip of the tongue, and I don’t want to
see her chastised too harshly. What, if anything, can I do as an
intervention?

PC Too

 
Dear PC Too:

You can sit down with the two of them and hope that the conversation
works. The message you want to deliver is: You may have thought you
were joking to a friend, but you are not black and you cannot know the
impact of hearing a word that’s been used not just as a racial slur but
is also close to a word that’s been used as a form of violence and
intimidation for centuries. Please apologize now. Please promise you’ll
never do this again. Please ask A’s forgiveness. Then be quiet and let
B speak for herself. A is going to have to hear the sincerity in her
apology and a deep desire to participate in some form of remediation,
not just to A personally but as part of a social context.

 

The three of you might also go to the administrative powers that be
and ask that the whole school (teachers, staff, students) receive some
racial sensitivity training. You don’t have to go into the details of the
incident. Rather declare it a matter of common concern that you would
like to see addressed by the whole community. Ask for a special
assembly with invited speakers, and workshops where teachers and
students from mixed age groups can participate. Also ask that a
procedure be put in place where violators of the no-insults policy by
given a graduated series of warnings and censure. I doubt that B will
repeat the offense, but think a permanent mark on her record is too
great a price to pay for misspoken attempt at bad humor.

Moving On

Dear Jewish Fairy Godmother:

I’m in my late 40’s and about to reenter the workforce. I am
accomplished and intelligent. I think my skills are transferrable to a
wide variety of jobs, but on paper I look like someone who’s been in K-
12 education for most of the last twenty-five years. Do you have any
advice that will help me get in the door? I will consider anything from
an office job to retail, so long as I do not have to work 60-80 hours a
week without being treated with respect for trying hard to help kids.

Moving On

 
Dear Moving On:

Update your resume first, and not just the way you did it the last time.
Go online and find current protocol for resume formats. Don’t be
dissuaded from going onto a page 2; if you really have 30 years
experience it’s worth showing it off. Organize your professional history
by skill sets and job titles, as opposed to dates and employers. Re-
rank them based on the priorities of the jobs apply for. That’s step
one.

 
More importantly get used to adapting what you have done to what
people might pay you for now. Go online to every possible public entity
you might apply for a job. Research every posting that’s open,
whether you would apply for it or not, and make a list of all the
“supplemental questions.” The draft your answers to questions about
your experience with supervision, financial responsibility, diversity,
research and report writing, to name just a common few. These drafts
will give you a basis for your own answers when you actually apply for
jobs o land interviews. It really helps to have a few funny stories and
success stories for relevant topics. Practice saying them aloud,
succinctly and with confidence. Let your experience carry you.

Craving Space

Dear Jewish Fairy Godmother:

I’m a teacher who is returning to work this week. My husband is recently retired,
and suffering from the lack of social contact that he got from his colleagues. In
summer, when he had me around all day, we did a great many things together.
But when I would go off and visit my girlfriends or do volunteer work, I could tell
he was restless and overly needy when I got home. When I walk in the door after
teaching I need some time to decompress before I am ready to be social or to
take care of him. I simply cannot absorb or fulfill all his emotional needs. Ideas?

Craving Space

 
Dear Craving Space:

Your hubby needs something to occupy not just his time but his
mental energy so that he has something to share with you when you
are together, so he’s not so needy that he pounces on you the second
you walk in the door. Consider: projects like things to do around the
house, a new hobby, volunteer work of his own, or to enroll in classes.
I always suggest having a signal (beyond Hi honey I’m home.) as a
cue that you are ready to interact. Even 10 minutes to put down your
purse, check the mail, make a cup of tea, and exhale can be enough to
reset your mood.

 
I suggest a family planning council where you sit down and talk about
a typical week. Map it out on the calendar, where you block out all
your commitments and obligations, as well as the things you would
like to do in your leisure time, both with and without him. Then ask
him to do the same. Hopefully the yawning void will inspire him. If not,
talk about things he “has always wanted to do,” whether it is learning
a foreign language (perhaps in preparation for a future trip) or a new
skill. Perhaps his former profession is useful to some non-profit in a
volunteer capacity. Help him get excited about possibilities, and
remember there’s always going to the gym. That alone should make
him look for alternatives, lol.

Survival Tips

Survival Tips for the World of Work

Click on the topics below for Your Jewish Fairy Godmother’s advice on
situations we all face in our careers:

Resume Writing
Job Hunting
Long-distance Job Hunting
Interviewing
Your First Day At Work
Being A Good Gatekeeper
A Tough ^%^@ Boss
Email Etiquette
Public Speaking
Team Building
Demystifying Statistics
Goal Setting
Changing Jobs
Career Building
An Annual Mental Health Check
25 Summary Tips

10 Commandments for Acing Your Interview

Show Time!

Your Jewish Fairy Godmother’s 10 Commandments

for Acing Your Interview

 

Congratulations. You made the cut! You’re on the list of people to be interviewed for a job. Maybe it’s your dream job or maybe it’s just a job you need to pay the rent. Either way, it’s a chance to practice your interviewing skills and make a good impression on a person or group of people who might play a big role in your future. So how do you get from the auditions to the starring cast, from the silent cameo to the Oscars? Start with the commandments below:

 

Commandment Number1: Do your homework

If the company has a website, go through it from home to contact pages. Learn everything you can about the company, the key players, what they do, how they make their money, their mission, their products, their financial history. Read the bios (especially if you know who’s going to interview you). Study the org chart. Google them for articles about the company on the internet. Collect clues about what makes them money, what their reputation and prospects are. See how the job you are applying for might fit into that future.

 

Commandment Number 2: Look the part.

If you’re applying to be a file clerk, don’t show up in a three-piece suit. But if you’re going to a classy law firm, leave your running shoes at the gym. Above all, go for an outfit that you feel comfortable in. Nothing with stains or odor. And nothing so new and shiny that you look like you’re in a rented costume. How you wear your clothes and your body will make people feel at ease with you. The more comfortable you look and feel, the easier it is for interviewers to imagine you around them day-to-day. And be sure to avoid any cologne or after-shave that might bother a sensitive interviewer.

 

Commandment Number 3: Have your answers ready.

You should have an anecdote prepared for each job on your resume. Know what you liked best about it, what was your greatest achievement, and know why you left. Don’t be so practiced that you sounds like a politician giving a stump speech, but know your answers. Practice your delivery till you sound thoughtful, casual, and professional, all at once. Deliver the truth about tough situations without slamming your former supervisors. Your listeners might hear you subbing in their names in some future interview. Have a neutral cover story for bad endings. If you got fired, have a good story ready to explain why. ( Review: “My boss was a jerk” is an example of a very bad answer. “I’d run out of challenges.” sounds much better.)

 

Commandment Number 4: Don’t undersell.

There are places in life for false modesty but a job interview is not one of them. The reason you are there is to convince the people on the other side of the table that you are better  than the other applicants for the job. Don’t say you can do things that you can’t (see Commandment #5). But don’t shuffle your feet, stare at the floor, and mumble “Maybe. I don’t know. I’ve never tried anything like that before. Is it hard?” If they ask you about some xyz that you haven’t specifically done, say “Not exactly, but I have done abc.” And then launch into some success story, assuming xyz and abc are related. Always stress that you are a quick learner, good with new software, and that you balance independence with communication.

 

Commandment Number 5: Don’t oversell.

Interviewers can smell a con job a mile away. Try lying to your bathroom mirror and see the plethora of visual cues you’ll give them if you’re faking too much. If you try to fool them and fail, you’ll never make the next cut. If interviewers use keywords or jargon that’s not familiar, it could be intentional, to see how you’ll cope with unknowns. Ask for a definition, or an example of how it is used in their organization. See if you can relate it to something in your experience. But if you haven’t gotten past Physics 101, don’t claim to be a rocket scientist. Honesty is more valuable to an employer than an inflated ego that might cause costly mistakes.

 

Commandment Number 6: Ask intelligent questions.

Focus on the company, the job, and your part on the team. Ask about the short- and long-run projects and priorities and how this position fits into the overall picture. Ask what traits and experience they most need. Don’t ask about salary or benefits until they offer you the job. Your priority (as they see it) should be to learn about what you’d be doing, how it is useful to the mission of the company, and what they most value in that position. The point of your questions is to highlight your strengths, both experiential and personal. Show them you can think and talk at the same time. And then listen carefully to their answers.

 

Commandment Number 7: Display a range of personality.

Make them laugh and make them take you seriously. Show enthusiasm and specific intelligence about the tasks you’d be performing. But also be the kind of colleague they can imagine having a bad day in the trenches with. Make them want to have you around when the going is tough, as well as trusting you to prevent that from happening. Be seen as the perfect utility infielder. And for goodness sake be prepared to answer questions about the biggest challenges you’ve overcome, your biggest failure, and your biggest weakness. A classic answer is, I work too hard, but it is becoming a cliché. Above all, show flexibility and resilience, plus a sense of humor.

 

Commandment Number 8: Make your contact personal.

No matter how many folks are across the table from you, develop a sense of rapport with each of them.  Make sure to create a personal connection. Have a handshake that is firm and not clammy. Make eye contact around the table. You don’t have to use their names in answers (which some people find annoying), but you should convey the sense that you are comfortable around them, that you’d fit in. They have the final vote on whether or not you make it to the next stage of review. So make sure they can distinguish you from the pool of other applicants. Leave them with a sense of why you are unique and the right choice. Make them want to go to bat for you.

 

Commandment Number 9: Supply good references.

This includes not just a one-sheet with accurate name, phone number, email, and how they know you, but access to people who will say something specifically good about your performance, especially as it relates to the job you are applying for. Nothing is as impressive as a great letter. But some companies have been sued over bad references, and now have policies about giving only name, job title, and dates of employment. Silence is not golden, it will hurt you by the implication that they won’t break the rules to be positive about you. Be persistent. Find a supervisor, or at a minimum a coworker, who is willing to say something positive and specific about your experience and achievements. Good words include reliable, accurate, responsible, trustworthy, innovative, cost-conscious, and dependable.

 

Commandment Number 10: Send a thank you note.

And do it right away. In the olden days, a handwritten note would be great. But now, an email ensures that you’ll get onto their screen the next day, while they are still winnowing the interviewees into the ultimate short list. Collect business cards and email addresses. Address the note to the lead person and cc others. Be sure to say your version of: Thanks for the interview. I liked you. I’m excited about the possibilities. I think I’m the right fit for the job. I hope you think so too. I really look forward to working with you all.

 

After that, whether or not you get the job is an unfathomable combination of luck, karma, and who else is in the pool the same time as you. Keep visualizing yourself working there, happily cashing your paycheck. And pray for the phone to ring.

 

 

10 Commandments for Starting the Year Off Right

 

On Your Mark…Go!

Your Jewish Fairy Godmother’s 10 Commandments for Starting the Year Off Right

 

The holidays were last month. A few actual weeks of M-F, 9-5 and reality is sinking in: the fun is over and they actually expect you to work for your paycheck. No more parties, less schmoozing, no juicy bonus fantasies to keep you smiling. It’s back to the grind. Work, work, work. Accountability. Yikes.

 

And if that weren’t enough, those pesky, familiar, resolutions that sounded so promising a few weeks ago are like one more should sitting heavy in your gut. So how can you use January to turn them into reality? How can you make 2006 a happy and successful time? Start here:

 

Commandment # 1. Clean your desk.

It may sound simple but it will force you to get a handle on where you’ve been. Fruitcake stupor or too much shopping, December takes its toll. Rather than feeling like you’ve been dumped onto concrete, take some control of your re-entry. Buried under the seasons greetings and the cookie crumbs are important things you need to remember, things you once thought you wanted to do, things that other people, the people who pay your paycheck, expect you to do. Get yourself off to a rolling start. Clean through email, assemble files, make stacks, make lists, remember what’s due this month. Get out your calendar and set priorities for the next few weeks. Once you’re back in the saddle, you’ll start to feel better.

 

Commandment # 2. Catch up on your work.

Let’s face it, no matter how diligent you planned to be, it’s impossible not slack off at least a little during the holidays. You’re in luck, as most other folks have done the same. But the smart ones are going to act as though they’ve been pulling team weight all along, and deserve everyone’s thanks for doing so. Figure out what’s due and when, what you need to have from yourself and others to make it so. Then roll up your sleeves and get busy. Accomplish even some small steps for the deadlines you need to meet; they’ll inspire more action soon. Send emails to the right people to show you’re on top of the new year. Do what needs to be done, even if it means some aerobic sprints to catch up.

 

Commandment # 3. Update your resume.

Think about how other people see you: your resume is the two-dimensional window they look through. Even if you’re not looking to change jobs, it’s a good exercise to do every year. It’s a reminder of what you’ve done in your current job, what you’re good at that you, your employer, and any prospective new employer should value, and what you’d have to sell on the job market if something pink appears with your paycheck. Update your accomplishments, list new skills and current references who’ll sing your praises. Your updated resume will boost your confidence for the here and now as well as for the future possible. It’ll help you be ready to apply for internal promotions as well as identify areas in which you should seek additional experience or training.

 

Commandment # 4. Do a reality check of your career.

Take a survey of your work life. Be honest and realistic when you do so. First, see what’s fulfilling and what’s lacking. Make two lists: on the left side of the page write everything you like about your current situation; on the right side identify what you want different by December. Step two: see where your commitment and motivation intersect. On the right list, highlight the words that are most important to accomplish. (At a minimum identify the most important sectors where you want to make changes.) On the left list, circle what you’d be willing to sacrifice some of in order to make those changes happen. You don’t need to start on all of them tomorrow. But getting your brain wrapped around the trade-offs will help make them real. Open your mind first; your body will follow.

 

Commandment # 5. Set some specific goals.

Your goals may be around those pesky 20 pounds, a promotion, raise, new office, or even a new job. Whatever the specifics, name them and plant them in the center of your psychic bulls-eye. Believing you’re worth the upgrade is the first step to achieving it. Visualize yourself in the new situation. Imagine yourself vibrant and strong. Then start every day on the way to work with a mantra. Repeat several times to yourself: I deserve to [your personal goal here]. [Note: it helps do to this quietly so people don’t think you’re a muttering loon, but it really does help to say them out loud. It’s been documented that speaking the words has an actual impact on the value you give them and the motivation they give you.] Action follows intention. Decide where you want to go and you’ll start taking steps to get there.

 

Commandment #6. Do for others.

Not much in life beats feeling like you’ve helped. Acts of kindness and usefulness enhance any day. They’ll make you feel good as well as productive. If you have a chance to help a co-worker (especially one that you like or want to have like you), take it. That can mean anything from making copies or getting coffee to using your brain. Don’t worry about getting credit for what you do, or the time it takes from your own projects. You’ll be more efficient with those commitments later. The same goes for assisting people on whose team you’d like to earn a place. Volunteer to be the extra pair of hands on a rush job. Participate in brainstorming sessions for new projects. Become someone people want to have around in a crunch. It’ll help your reputation and how you’re valued.

 

Commandment #7. Let others do for you.

You don’t always have to be the hero. When you’re offered helping hands, take them, assuming they’re competent and caring about your welfare. As good as helping makes you feel, it feels as good to others. There are times when you simply cannot get everything done that you need to if you try to do it on your own. If it’s a choice of being late or doing a bad job on a deadline, don’t waste more than a few minutes wondering if it’s okay to ask for help. There’s no shame in cashing in some reciprocal buddy chits and in building a team of reliable folks for mutual crisis support. Ask for help when you need it, and take it when it’s offered. Say thank you graciously, and maybe even with chocolate.

 

Commandment # 8. Balance work and life.

Work effectively when you’re at your job. But also think about what makes you happy, what you want from life, what you like about how you’ve done it so far and what you want to change. This doesn’t have to be a heavy exercise in deep psychology. But it’s healthy to balance out stress and the daily grind with some intentionally non-productive time. Give your energy sincerely and with focus wherever you are. If you’re at work, then work. If you’re off-duty, then allow yourself the freedom of mind to be with the ones you’re with. Without people who care about you, money and success can feel emptier than you expect. Nourish your heart as well as your wallet.

 

Commandment # 9. Make time for taking care of you.

You give at work, give to family, give to friends. Give yourself the best gift of all, the gift of time. For at least 30 minutes a day, let yourself do whatever you most want in that moment, without guilt. Pick up your book or pet the cat. Let your blood pressure drop and remember how to relax. Make time to walk, to breath fresh air, to look at the moon, to watch grass grow. Use your body as more than transport from Point A to Point B. Taking good care of your physical self will boost your resilience, your immune system, and give you a greater sense of happiness. The glow will show and people will be more drawn to you. People, btw, includes bosses and interviewers, as well as friends and family.

 

Commandment # 10. Choose happiness.

Remember that the more often you choose to be happy, the more likely you will be. Make yourself a priority this year by lightening up. Play more often. Sing in the shower or the car. Let yourself indulge in people and experiences. Play can mean time with yourself or any significant other, one on one, or with groups from your sports team to your choir. It can mean learning something new or practicing something old. It can even mean shopping. Whatever makes you feel like you’re having fun, give yourself a little more of it each week. You’ve earned it.

 

A brilliant holiday card said simply: Hope. Magic. Inspiration. Use those thoughts to start your year off right. If you practice these commandments, and inspire yourself with hope, you’ll be into a happier new rhythm by spring.

 

 

10 Commandments for Deciding about a Job Change

 

To Go or Not to Go? That is the Question
Your Jewish Fairy Godmother’s 10 Commandments
for Deciding about a Job Change

We’ve all had those days, the ones where we feel trapped, pent up like a caged tiger in our office or cubicle. Tick, tock. Tick, tock. Tick, tock. Can time go any s…l…o…w…e…r…??????

What do you do when you’re bored with your job? When there’s a movie you’d much rather see than writing a memo about different brands of toner. How do you cope when only the mortgage keeps you from telling your boss “I can’t take it anymore. I’m outta here.”

If you’re bored, seriously bored enough that it can’t be cured by some days off this week or long weekends next month to look forward to, you’re going to have to face the big question: to go or not to go? Take a deep gulp. Ask yourself if you’re ready to take a cold, hard look at what you do for a living, and why. When the answer’s yes, use these commandments to help you decide about staying or hitting the road.

 

Commandment Number 1: Be honest with yourself.

In everything that follows, your ability to tell the truth, the whole truth, so help whatever is sacred to you, will be critical. If you convince yourself you can work night shift, when your body clock gets you up at 5 a.m., you’re going to end up miserable somewhere different, and cranky to boot. If you want the money that a CPA makes, but hate numbers, you’re going to have to spin the wheel and pick again. Your ability to name and claim your virtues, your flaws, and your priorities is a critical, necessary, and ultimately pivotal ingredient in this process. You can fool yourself some of the time, but why start there. This is a chance for a fresh start, where you are or some place new. So buy a first class ticket with the truth.

 

Commandment Number 2: Take an inventory of your life.

Before you tackle your work life specifically, you need to see where it fits into the big picture of your world. Draw a wagon wheel without a rim, where each spoke is a different part of your world. Identify the sectors of your life that matter and name each spoke: family, finances, friendship, romance, health, spirituality, etc. as well as work. If your life is great, make a mark at or nearer the outer perimeter of the spoke. If it’s lousy, mark close to the center of the wheel. So-so, in the middle. Then connect the marks. If you end up with a big round circle, you’re probably not really bored and your life is full, rich, and grand (or you’re not being honest)! If you get a round wheel, but a teeny one, everything is ^&$&^(&^-y. Most folks get a lumpy wheel on which to roll though life. But why settle for that, if you’re really ready for change.

 

Commandment Number 3: Take an inventory of your work life.

Now do the same exercise, but specifically for your career and your work life. The categories will be different, but not completely so. Sure, you’ll look at income and whether or not you have friendships at work. But you should also consider practical matters like schedule and commuting patterns, as well as prospects for advancement, fit with your educational level, and what you spend your work hours doing. Note: It’s important to do this exercise twice: once on a good day, a day when you’ve gotten complimented for a job well done; and also on a day when you are restless and bored. Compare your wheels. Both sets of insights are relevant and will inform the next set of choices that you will examine.

 

Commandment Number 4: Think about how you cope with change.

This commandment goes well with your favorite form of self-indulgence, like a glass of comfort or a bag of chips or cookies. Change is scary. Most of us, when confronted with the prospect of uprooting our lives, turn to more serous forms of self-sabotage, like picking a fight with our loved ones, or turning into oncoming traffic. Instead of self-destructive behavior, try to stay conscious. Take some time to really ask yourself if you are ready to make a shift, and if not, what you can do to get yourself that way. This might mean prancing around in your interview clothes, a diet to drop ten pounds, or writing a list of everything you hate about looking for work. Then read the help wanted for a reality check about what’s out there that you qualify for. This step is sobering, but can also be inspirational.

 

Commandment Number 5: Make the money aspects real.

Look at what you need to make it through each month and year. Understand your baseline financial needs. Look at your assets and savings. Look at your debts and obligations, both monthly and annual. Make a budget. Examine the fixed and variable costs in your life and decide if you’re ready to make some sacrifices, short-run deprivation for long-run benefit. Short run investments for long-run return. If you are already too encumbered, your shift may pause for a while. This is a strategic part of the process. It will help you decide if you need to stay in your job while you look, or if you can afford to risk committing yourself to a full-time work search. There are few things as satisfying as acting out your feelings in the moment. But few as dangerous as having jumped too soon when a good plan would have kept you solvent.

 

Commandment Number 6: Prepare your family.

Sit down with those who share your financial reality or who will have to listen to your whining if you do or don’t leave. Brace them for changes you cannot predict. Ask their opinion. [Note: If you are single, talk to your three best friends, people who know your moods, your needs, and your priorities.] Tell them you are truly not decided what to do, except that some change is inevitable or you’re going to become unhappier. The conversation may frighten them, but they’re not the ones who have to go to your job every day, to put up with your cranky boss or unreasonable workload. It may also relieve them to learn that your moods are not related to their behavior. Explain your reasons for wanting change. Ask for the help you’ll need through the process. That may range from emotional support to networking. Your goal is to engage their support, inspire them to help, and get them to keep you honest. Tell them to keep asking you the hard questions, and to serve as your mirror and cheerleader.

 

Commandment Number 7: Update your resume.

Fish it out of whatever directory or drawer you stashed it in when you landed your last job. Read it like a critical stranger. What does it say about the person you were then. Now imagine updating it for the person you have become since you took this job. Think of what new skills you’ve acquired and how you can document what you’ve done. But remember too that the whole reason you’re looking for work is because you want something different than what you have. Otherwise, why would you move? Think about the different ways you might realistically sell yourself. Practice writing two or three resumes, with different perspectives, like management, customer service, or something technical. Imagine your possible futures and see which make you yawn and which get you excited.

 

Commandment Number 8: Reinvigorate your reality.

Now that your creative juices are flowing, think of ways to make your current job better. Think of a new project you can tackle or a problem that you’re willing to use a dramatic new solution to resolve. Talk to your supervisor. Tell him/her that you’re hungry for new challenges. Ask to be a team leader for something. Try to attract some attention and get recognition from the people who matter. Ask about possible changes of responsibility, schedule, teammates, salary, whatever needs a fix. Think of changes that would make you excited about coming to work every day. Note: If your boss asks if you’re gonna leave unless you get your way, swear the loyalty oath M-F, 8-5. You can keep your fingers crossed behind your back. But do say you want to utilize more of your potential.

 

Commandment Number 9: Try on an attitude readjustment.

You’ll need to be perky in a new job anyhow, so this is great time to practice your professional smile, fake or sincere. The truth is, on any given week, most people would rather be on vacation than at work, so if your misery longs for company you have lots of it. But who wants to be miserable or hang around someone who is? Look at your list of positives about work. Every day find a way to express gratitude for those. Figure out a strategy to work on the negatives while you upgrade your current job or find your new one. Choosing to be happy has delightful and unpredictable benefits. It’ll make the short-run feel shorter and better. It may even increase the chances you’ll land something new, because people like to hire people they think they’ll enjoy working with.

 

Commandment Number 10: Network, network, network.

There’s a vast web of connections that will help you hear about jobs, all within a sentence or two of your next conversation. You have no way of knowing who knows whom or about what job. Now’s the time to amplify your ability to get into any line that’s forming for any position you might care about. Find contacts at places that are hiring. Let people know–people where you play, pray, and pay–that you’re looking for a good new change. If they ask what you want, say you’ve been doing X but you’re also open to Y or Z. Use words like challenge and responsibility, not bored and frustrated. Ask if they’ll keep their eyes and ears open. Tell them you can supply good professional and character references that’ll reflect well on them for the referral.

 

The most important element in this process is you. Your attitude and your willingness to step up. To beat the blahs of boredom, say yes to every possibility and match it against your life wheels. When the right opportunity comes along, roll on down the road with a happy and satisfied smile.

 

 

10 Commandments for the Care and Feeding of Executives

Knock Knock: Who’s There?

Your Jewish Fairy Godmother’s 10 Commandments for the Care and Feeding of Executives

Executive Assistant, Personal Assistant, Executive Secretary, and Gatekeeper
are all names for the person who is closest to the boss, whether s/he’s the
manager of a department, a division, or the whole company. It’s among the most
interesting, edgy, and complex jobs in any organization.

 
Among the perks are access to confidential information, advance notice of what’s
blowing in the corporate wind, and witnessing firsthand the personality quirks of
organizational leaders. You’re the fly on the wall when big decisions are
discussed. Line staff and even managers are nice to you, because they want to
know what you know or because they think you can help them get something
they want. All of this can blow up in your face, of course, if you abuse insider info
or try to influence the powerbrokers when they’re not ready to listen.
Follow these commandments if you want to become, and stay, invaluable:

 
Commandment Number 1: Be loyal.

All roads will lead back to this commandment. If you’re motivated by self-interest,
remember that Mr/Ms/Mrs. Big is the person who’ll one day determine the size of
your bonus or the timing of your promotion, write your letter of reference, and
generally control your personnel file. What’s true of any supervisor is written in
capital letters for this relationship: what goes around, comes around. Take good
care of your MB. And if you’re not prepared to look at the world from your MB’s
point of view, this isn’t the job for you.

 
Commandment Number 2: Keep the gate closed.

Your MB is the person everyone wants a piece of. That goes for other
organizational muckety-mucks wanting to test the political waters to cold-call
marketeers who want a piece of MB’s wallet. This list includes people who have a
legitimate call on MB’s time: people who are supposed to deliver projects and
reports, people with financial information, and employees with gripes or personal
problems. Be sympathetic, and listen carefully to all of their entreaties. Then ask
your boss which ones should get through the gate.

 
Commandment Number 3: Save your Mr/Ms/Mrs. Big time.

Don’t screw up the schedules. Don’t forget to make and re-check travel logistics
like flight times and rental cars, meeting times and locations, attendees, or
anything that can cost your boss time or money. Create efficient systems for
setting and confirming appointments, everything from business meetings to
haircuts, and for making sure s/he remembers them. If your MB is standing at
baggage claim when s/he’s supposed to be at a meeting or on a conference call,
the head that’s going to roll is yours.

 
Commandment Number 4: Develop functional systems.

You’re probably the only person in your MB’s life, other than a spouse, who gets
the big picture, who knows all the stresses and deadlines that s/he is under.
Create and implement systems that help you bring urgent matters to the
foreground, before they explode. Prevent littler matters from festering in cracks
that will later undermine your collective future. Whether it’s a “Read Me Tonight!!”
pile, red folders on the executive chair, or a five-minute daily morning check-in,
come up with systems to suit your MB’s work habits that’ll keep you both on
track.

 
Commandment Number 5: Represent your MB appropriately.

If you have a potty mouth with friends, that reflects on you. But one badly timed
#&*@!! to a client, employee, or other manager can damage your MB’s
reputation. So can an overly familiar attitude or smug arrogance that implies you
know something that you’re not supposed to. Even your presence and
participation in meetings counts. Get guidance about the tone and style your MB
wants you to cultivate, and stick to it. If something you do angers or reflects badly
on your MB, you won’t be a gatekeeper much longer.

 
Commandment Number 6: Listen more than you speak.

Everyone will want to pick your brain about your MB’s opinions and plans, or to
litmus test their ideas on you to see how you think your MB will respond. Here’s
the truth: you don’t know, so don’t pretend you do. Button up your lips. If you
mislead someone with false hopes or betray insider information, the person
you’re setting up for a fall is not the listener but yourself. Collect opinions,
feedback, and even gossip from and about everyone. Be like a little packrat, so
you always have something bright and shiny to offer up to your MB if you need
to. But don’t betray the boss who feeds you.

 
Commandment Number 7: Tell your MB the truth.

No matter what’s going on, you have to tell all. If you get caught in a lie, even a
white one, you’re doomed. There has to be absolute trust between you and your
MB. You have to be the source of information that’s accurate, and you have to be
willing to give your opinions. That’s how you become a safety zone, and an
invaluable ally. This trust takes time to develop, and must be nurtured with
appropriate helpings of deference and wit, spontaneity and elbow grease, and
some creative private metaphors that are your codewords for communicating.
Once you’re in the inner circle, you can stay there by being a trustworthy and
reliable source of input.

 
Commandment Number 8: Work for someone you like.

Being an executive assistant will mean doing things for your MB that you don’t
even like doing for yourself (think filling out insurance forms or acres of tedious
filing). You might be asked to pick out a spouse’s gift or cope with a child’s or
pet’s crisis. You have to be able, ready, and willing.. If you don’t like the person
who’s asking you do these things, especially things that seem to have nothing to
do with business, it’s going to show. If working with your MB turns into a mere job
(instead of a fun and unpredictable game), you might as well find another way to
pay the rent.

 
Commandment Number 9: Befriend the family.

If your MB is like most other execs, family life is going to take a back seat to
work. That means being late for children’s plays and games, forgetting
anniversaries, too many meetings and too much travel, lots of reasons for
families to resent work. Become their confidante as well as your MB’s, someone
who dispenses good advice, solves problems so they don’t have to interrupt, and
a willing, always available, ear. There’s always some risk of jealousy, but if you
walk this tightrope well, it could be a good insurance policy; become someone
your MB would look like a big louse to fire.

 
Commandment Number 10: Master this: “Please make it so.”

You’re the person your MB will turn to with impossible needs and ridiculous
timelines. You’re the place the buck stops. You’re expected to work scheduling
miracles on a daily basis (like rearranging meetings for twelve other busy MB’s
with only two hours notice). You’re the safety net; you’re what keeps anything
and everything from hitting the floor with a nasty noise. Whatever you’re asked to
do, it’s in the job description, the last line of which reads: Please make it so. If
you master this commandment, you’ll become your MB’s secret hero. It’ll pay off
in the long run.

 
Punchline: To be a good gatekeeper you need a special personality: a unique
blend of helpfulness and assertiveness, patience and energy, dogged
persistence and infinite creativity. If you can find the right fit, it’s as satisfying as a
great romantic relationship. And it pays off with income, security, and
professional self-esteem.

10 Commandments for Resume Writing

Struttin’ Your Stuff:
Your Jewish Fairy Godmother’s 10 Commandments for Resume Writing

There’s nothing like having a connection at the other end, someone you
know personally, or even a friend of a friend, some receptive audience on whose
desk your resume will land. But regardless of who’s going to read your resume,
what you put on it and how it looks will help determine if you get an interview,
and possibly even land the job or if you get round-filed.

Consider your resume as an extension of your self. It represents your
history and to some degree your personality. Think of it like a two-dimensional
greeting card. (Note: Three-dimensional resumes will be the subject of a future
column.) So try these ten commandments and boost your chances of getting to
the next step in the hiring process:

 
Commandment Number 1: Make a good first impression.

Think of it this way: the person who will hold your resume to decide if you go into
the maybe or never pile will spend perhaps as few as 10 seconds before
deciding. You’ve got to make a good impression, and quickly. The minimum: No
coffee stains, postage due, or anything that looks remotely like it went through a
typewriter. Next level: decent paper, a font that’s easy on the eyes, and good
organization. If someone asked to see your resume because they know you, you
might get a solid minute of attention, but that’s usually the upper limit. So ask
yourself, what do I want this person to remember about me, and what is s/he
looking for, in an employee and a person to fill a particular position. Make your
resume an invitation to learn more about you. Look intelligent, organized, and
efficient.

 

Commandment Number 2: Think like the reader.

The single most important thing you can do in preparing your resume is to read it
like a stranger. You are so used to being you that it is easy to forget that the
person who will hold it doesn’t know you. Make no assumptions about your life,
and anticipate assumptions others may make about you. See yourself the way
you look to a total stranger who has only a couple of pieces of paper to go by.
What horror story is lurking in that several-year gap in employment? Why so
many short-term jobs? You do what as a hobby?

 
Commandment Number 3: Tell the truth.

It’s always tempting to embellish, to add a little gloss and glitter, up the ante on
your job titles and responsibilities. And a good euphemism can transform a
mundane-sounding job into something that seems classier, more responsible,
and more important. But if you get caught in a lie you might as well save the
stamp. Be sure your dates of employment are accurate (months and years are
better than just years), your job title is accurate, and your salary info is correct.
Any detail that can be verified is a landmine. Don’t step on it.

 
Commandment Number 4: Think skills, not chronology.

Scan down the page. If what jumps out at you is a list of bolded dates, you are
selling time, not your assets. Organize your resume by sections that are clearly
identified: Goal, Skills, Professional Experience, Education, Other Information,
References. Be sure what is most apparent are words the employer wants to
see, not just a list of dates. When a reader skims the page, what should be left
and bolded is the list of skills and job titles, words and concepts that help to
promote you. Employer and dates detail should be below the job titles in the
Experience section, italicized, and non bold. The skills and accomplishments
come first, like the worm wriggling on the hook of your life.

 
Commandment Number 5: Highlight your strengths.

Under Skills, have big headings that show off what you’re selling. You’ll shift the
order around for each job you are applying for. Think about headings like
Personnel Management (or Supervision), Budgeting and Finance (or Cash
Management), and Client Relations (or Customer Service). Or even other skills
like Writing and Editing, Organizational Development, Meeting Coordination, or
Fundraising. Be sure at least one category involves money. Computer skills go
last. Detail all the software you can even moderately use. It may seem simplistic
but hearing that an applicant can use word, excel, powerpoint, IBM and Mac is
always reassuring.

 
Commandment Number 6: Look experienced, versatile, and successful.

For each title in the Skills section, include a bulleted list of achievements. Each
heading should contain at least three items (or it should be under another
category). Be sure to highlight anything you did to bring in income or save the
company money. Avoid generics; be specific and illustrative. Instead of saying
“supervised staff,” say “managed a department of eight staff, and was
responsible for hiring, firing, annual assessment of departmental efficiency, job
descriptions, and performance review. Make your achievements potential for
their own future.

 
Commandment Number 7: Sometimes less is more.

In the remaining sections be brief but explanatory. For the jobs under the
Experience section, give a job title, business, employment dates, and a one or
two sentence summary of what you did. For education, put the key elements and
degrees, not every supplementary keyboarding class or you’ll look desperate.
For interests and hobbies, tread carefully. Discrimination may be illegal, but it is
hard to prove that you didn’t get an interview because the personnel officer is
prejudiced against Rasta akateboarders. Give enough to show your value, but
not your whole life saga.

 
Commandment Number 8: Detail your references.

Go far past the “references available upon request” standard. Have a separate
page (with your contact info as a header) with the name, current phone number
and email address for each reference. Be sure to identify them by title and
company, and specify what their relationship to you is. (For example: Supervisor
of my outside sales experience: Beth Jones, Sales Manager, XYZ Corp,
123.456.7890, bjones@xyzcorp.com) And if you have a letter that says you walk
on water, add it to the packet. In the ten seconds of attention, at least five will go
to a letter that ends with “You’re making a mistake by not at least interviewing
him.”

 
Commandment Number 9: Make them want to know you better.

Tailor the cover letter for the specific job you are applying for. You don’t have to
slobber your interest, but be clear about why you want it and why you are the
right person for them to consider. Talk simply, not in jargon. Avoid cliches and
generalities. Sound sincere, articulate, and personal, as well as professional. Use
whatever clues you can get from the ad. Check out the company’s website if
possible. Even if your qualifications are going to a blind POB, address your letter
to Human Resources or Selection Committee, not To Whom It May Concern.
Remember, your letter is the beginning of a ten-second infomercial for you.
Become someone they want to meet.

 
Commandment Number 10: Proofread. Proofread. Proofread.

Do it one more time and get a meticulous friend to do the same. Nothing will get
you tossed into the reject pile faster than a typo. Do not rely solely on an
automated spellchecker, which will give you form when you want from, or some
other correctly spelled word in the wrong place. When you say detail oriental
(when you mean detail oriented), you lose all credibility. And be sure to get the
contact name, the company’s address, and other relevant details 100% accurate,
or all your hard work is in vain.

 
You won’t score an interview for every job you apply for. But you can use the
commandments above to improve your odds of getting considered for one.